Your package will ship via either UPS or USPS depending on the size of the package.

A flat rate of $5.00 will be added to your order for shipping and handling on UPS Ground and USPS Standard mail shipped orders.

Second Day Air and Next Day Air are available through UPS.
For Second Day Air a $15.00 flat shipping and handling fee will be charged. For Next Day Air a $20.00 flat shipping and handling fee will be charged.

Your package should ship 1 to 3 business days after you place it.

Exchange and Return Policy

You must receive a return authorization number before you ship an item back to us.

RECEIVING A RETURN AUTHORIZATION NUMBER

1. PREFERRED METHOD - Send an email to merchandise@beachboardwalk.com with the SUBJECT: RETURN AUTHORIZATON. Include your order number, name, address, and a brief explanation of why you want to return or exchange the item(s).
2. You will promptly receive a RETURN AUTHORIZATION NUMBER via email.

OR

2. If you would like to speak to a live operator - Send an email to merchandise@beachboardwalk.com with the SUBJECT: RETURN AUTHORIZATON. Include your order number, name, address, and a brief explanation of why you want to return or exchange the item(s). At the bottom of the email include the words “I WOULD LIKE TO SPEAK TO A LIVE OPERATOR.” Then, include a list of times over the next few days when you will be available and our representative will call you promptly. Your RETURN AUTHORIZATION NUMBER will be given to you over the phone.

EXCHANGES

If we send the incorrect item or the item arrives damaged:
1. Obtain a return authorization number – SEE “RECEIVING A RETURN AUTHORIZATION NUMBER” above.
2. Ship the item back to us via UPS or USPS.
3. You will receive your exchanged item after we have received your box that includes the wrong or damaged item.
4. A check will be sent to you for reimbursement of the shipping fee you had to pay to return the item(s) to us.

Exchanges cannot be made unless the item(s) is in its unopened original packaging.

RETURNS

If you are dissatisfied with your purchase you can return the item(s) for full refund less the shipping and handling fees.
1. Obtain a return authorization number – SEE “RECEIVING A RETURN AUTHORIZATION NUMBER” above.
2. Ship the item back to us via UPS or USPS.
3. Your credit card will be credited for the cost of the item(s) less the shipping and handling fees after we have received your package.

Returns cannot be made unless the item(s) is in its unopened original packaging.